This Shipping Policy applies to all orders placed through this website (the “Site”). Please read this policy carefully before placing an order. By completing your order, you acknowledge that you have read, understood, and agreed to the terms set out below.

1. Order Processing

All orders are processed by our brand design studio after payment confirmation. Standard orders are processed within 1-3 business days. During peak seasons (e.g., Black Friday, Christmas, Chinese New Year) or promotional periods, processing may take 5-7 business days.

We will notify you via the email address provided at checkout if your order is significantly delayed. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Destinations & Estimated Transit Times

We ship to the following major markets: North America, Europe, Asia (including Southeast Asia), and South America.

Estimated transit times by region are as follows:

  • Southeast Asia: approximately 5-10 business days
  • East Asia (Japan, Korea, etc.): approximately 7-12 business days
  • North America & Europe: approximately 10-20 business days
  • South America: approximately 15-30 business days

These timeframes are estimates only. Actual delivery may vary due to customs clearance efficiency, weather conditions, logistics peak-season capacity constraints, and other factors. Transit times do not constitute a guaranteed delivery date.

3. Duties & Import Taxes

International orders may be subject to import duties, VAT, or other charges levied by the customs authority of the destination country or region. Such charges are the responsibility of the recipient. We cannot estimate or prepay them on your behalf. We recommend researching your local customs policies before placing an order.

If a package is returned or destroyed due to the recipient‘s refusal to pay duties or import fees, the resulting shipping loss and additional fees will be deducted from your refund.

4. Tracking

You will receive a shipment confirmation email with a tracking number once your order is dispatched. Tracking information typically takes 1-3 business days to update in the carrier’s system.

If tracking has not updated for more than 7 business days, please contact us via our customer service email, and we will assist you in making an inquiry with the carrier.

5. Lost, Damaged, or Delayed Packages

Once we hand the package over to the carrier, the risk of loss or damage passes to the carrier. If your package is lost or significantly damaged in transit, please contact us within 30 days of the shipment confirmation. We will assist you in filing a carrier investigation or claim. Supporting documentation may be required from you during the process.

We are not liable for delays that exceed estimated timeframes but remain within the carrier‘s normal transit operations. We will, however, actively assist you in following up.

6. Shipping Restrictions

Certain items may not be shippable to specific countries or regions due to material restrictions, dimensions, or customs regulations. If we encounter such an issue while processing your order, we will contact you and arrange a refund.

7. Contact

If you have any questions about this Shipping Policy or your order, please contact us at:

Email: 791447771@qq.com