We are committed to ensuring your satisfaction with every piece you purchase. If you need to return or exchange an item for sizing, style, or other reasonable reasons, please submit a request within 14 days of receiving your order. This window aligns with the standard withdrawal right for distance selling under EU consumer protection law and applies to customers in all regions.

1. Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

(1) The item is unworn, unwashed, and unaltered, free from perfume, makeup, pet hair, perspiration, or other signs of use;
(2) All original tags, labels, and packaging are intact and included;
(3) The order number or valid proof of purchase is provided;
(4) The item is in resalable condition.

For hygiene management and brand protection reasons, the following categories are not eligible for return: intimate apparel, customized or made-to-order items, clearance or final-sale items (marked “Final Sale”), and gift cards. If you are unsure whether an item qualifies for return, please contact our customer service before purchasing.

2. Return Request Process

Please submit your return request via our customer service email at 791447771@qq.com, including: your order number, the item(s) you wish to return, and the reason for return.

We will respond within 1-2 business days with the return address and specific instructions. Items sent back without prior approval may not be accepted or may be refused.

3. Return Shipping Costs

For returns due to sizing issues, style preferences, or other subjective reasons, the customer is responsible for return shipping costs.

If the item is defective, incorrect, or significantly damaged in transit, we will cover the return shipping cost and offer a replacement or refund according to your preference.

4. Refund Processing

Once your return is received and passes quality inspection, we will process the refund within 7-10 business days. Refunds will be issued to your original payment method. Bank or payment processor posting times may add an additional 5-10 business days, depending on your card issuer or payment provider’s processing cycle.

Original shipping fees (if any) are non-refundable. For returns caused by refusal to pay duties, the original shipping cost and any additional fees will be deducted from the refund.

5. Exchanges

If you wish to exchange for a different size or style, please note this in your return request. Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued instead.

6. Refund Status Inquiries

If you have not received a refund notification within 15 business days after your return has been delivered, please contact us via customer service email, and we will check the processing status for you.