FAQ

Browse the product page, select your color and size, click “Add to Cart,” then complete checkout from your cart. Guest checkout is available — no account required. If you’d like to track your order history, we recommend creating an account.

We accept major international payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and select local payment options in certain regions. The exact options available will be shown at checkout.

Orders enter processing immediately after payment confirmation. If you need to modify or cancel, please contact us within 12 hours of placing your order. Once an order enters packing or dispatch, it can no longer be modified or cancelled — please refer to our Refund Policy in that case.

Product prices do not include import duties or VAT levied by the destination country or region. Such charges are the responsibility of the recipient. We recommend researching your local customs policies before ordering.

We ship to major markets worldwide, including North America, Europe, Asia, South America, and beyond. Available destinations are confirmed at checkout based on your shipping address.

Orders are typically processed and dispatched within 1-3 business days after payment confirmation. During peak seasons, this may extend to 5-7 business days. Transit times vary by destination, generally between 5-30 business days. Full details are available on our Shipping Policy page.

Once your order is dispatched, you’ll receive a shipment confirmation email with a tracking number. Tracking information typically takes 1-3 business days to update in the carrier’s system. If it hasn’t updated for more than 7 business days, contact us and we’ll help you follow up.

If your package is lost or significantly damaged in transit, please contact us within 30 days of the shipment confirmation. We’ll assist you in filing a carrier investigation or claim. Supporting documentation may be required from you during the process.

We offer a 14-day return window from the date you receive your order. This aligns with the standard withdrawal right for distance selling under EU consumer protection law and applies to customers in all regions.

Items must be unworn, unwashed, and unaltered, free from perfume, makeup, pet hair, or other signs of use; all original tags, labels, and packaging must be intact; the order number or valid proof of purchase must be included; and the item must be in resalable condition. For hygiene and brand protection reasons, intimate apparel, customized or made-to-order items, clearance or final-sale items, and gift cards are not eligible for return.

For returns due to sizing, style preference, or other subjective reasons, the customer is responsible for return shipping costs. If the item is defective, incorrect, or significantly damaged in transit, we cover the return shipping cost and offer a replacement or refund.

Once your return is received and passes quality inspection, we process the refund within 7-10 business days to your original payment method. Bank or payment processor posting times may add an additional 5-10 business days. Original shipping fees are non-refundable.

Yes. Please note the size or style you’d like in your return request. Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued instead.

Each product page includes a detailed size chart with key measurements such as bust, waist, hip, and length. We recommend comparing these against your own measurements rather than relying on your usual size. If you’re between two sizes, refer to the fit notes in the product description (e.g., “fitted” or “relaxed”).

We make every effort to present product images as accurately as possible. However, due to monitor settings, lighting conditions, and other factors, reasonable variations between the actual product and its images may occur. Such variations are normal and do not constitute a product defect.

Each item includes a care label — please follow it. In general, we recommend gentle washing in cold or warm water and avoiding high-heat drying to extend the fabric’s life. Some natural fabrics are best hand-washed or dry-cleaned.

MOSHANGSHI is a clothing design studio based in Shenzhen, China. We focus on womenswear design and pattern development — small by choice, not chasing SKU count, but making a limited range of styles good enough to stand behind. Every order is quality-inspected and packed by our studio team before dispatch.

We believe clothing deserves to be taken seriously. A well-made garment doesn’t rely on loud design to grab attention — it earns its place through the quality of the fabric, the precision of the fit, and the care in the details. That’s the standard we hold every piece to.

We currently operate primarily online and do not have a physical retail store. For brand inquiries or business discussions, please reach out via our customer service email.

Yes. We work with concept stores, boutique retailers, and online retail channels. Please contact us via our customer service email with your company name, region, estimated order volume, and partnership intent. We’ll respond within 2-3 business days.

We accept customization and private label partnerships within a certain scope, depending on the style, fabric, and minimum order quantity. Please contact us with your requirements, and we’ll assess feasibility based on your specific needs.

For any questions, please contact us at 791447771@qq.com. We typically respond within 1-2 business days.